Stylish, superior and exclusive would be how we would describe the send off for our mum that Scott arranged. From the first contact with him, he was kind and dignified, and explained the very reasonable costs very clearly to us. He did not try to upsell and worked with us to find exactly the right touches for our mum. His flowers, booklet, hearse and technology were 1st class. And he literally was available for us 24/7. His team were so lovely on the day. Could not recommend this company more highly.
From the moment we made contact, Ben was extremely helpful compassionate and professional. The whole process was seamless and dealt with in the utmost of respect. We cannot thank Ben and the team enough for everything they have done in making such a difficult time that little bit easier.
We would recommend Ben to anyone requiring respectful, compassionate funeral direction following a bereavement. You explained everything without being patronising, made valid and wise suggestions, encouraged us and stopped the whole thing from being overwhelming. Everything was taken care of, you stayed in constant contact, and we always felt supported. Everything was done properly, professionally and in accordance with our wishes. In short, you turned what would have been one of the worst days of our lives into something that, in time, will be one of our fondest memories. We thank you.
Kate Campion and Ewen Campion-Clarke
Thank you Scott for overseeing and organising my mother’s service. At a very stressful time you provided a calm, clear pathway to navigate a very unfamiliar journey. Your behind-the-scenes actions and availability to deal with multiple demands were greatly reassuring. You seemed to ‘get' what we were aiming for and were able to enhance our wishes. So, many thanks from our family. Steven Joseph
Thank you so much for everything you have done for us, you just made everything so easy right from the word go. The fact that you were so available to us every step of the way, we knew we were in good hands and I couldn’t have imagined it going any better than it did.
I can't recommend Scott and his team highly enough for their professional, compassionate and friendly approach during the whole process of seeing off my dad. Scott's personal service was very reassuring during a difficult and unknown process. There was no hard sell, rates were very reasonable and everything was seamless.
Scott is a compassionate and professional Funeral Director who naturally embodies the care you'd expect of a person who knew your loved one, and the calm that you hoped you'd feel on the day you had to say goodbye to them. Scott's gentleness and understanding in carrying out the days services, together with his options for coffins (my favourite being the beautiful basket coffin) to the shiny Hearse 'Harry' - he has thought of everything. He is respectful and kind, and the perfect Funeral Director to carry out a funeral that is beautiful, warm and meaningful.
We continue to recommend Scott having first hired his services for our dear friend Dassan's Funeral, and to this day we know Dassan would have loved his celebration of life. Scott assisted us with a passport style Order of Service, in honour of our friends love for travel. He then turned this into an amazing photo presentation; we couldn't help but smile. And when the Hearse 'Harry' pulled away for our last goodbye, the South African Soccer World Cup anthem rang out for the whole neighbourhood to hear. We all needed that giggle at that very moment, and Scott had preempted this before we even knew we'd need it. I can't thank him enough for his time in planning and empathy towards all of my family and friends for what was solemn yet dignified goodbye for a very dear friend.
Scott was recommended to us by a friend after the sudden death of my father. We had spoken to several funeral directors prior to ringing Scott, but after only a few minutes we knew we wanted to work with him.
Once I had mentioned what had happened, he immediately offered me his condolences, this was something no other funeral director had said to me. This was very much his approach, he put us and my father’s wishes first. He suggested things we would have never thought of, like Gledswood Homestead Winery for the funeral and the wake. This meant that we could stay in one location and relax, rather than ferry family members around and have multiple people at my mother’s place.
Every time he answered the phone, he used my first name. He answered my multiple silly questions and was very honest about how much things would cost and how to spend our money wisely. He replied quickly in text if I texted him and he came to the house to discuss plans. He didn’t rush my family through their grieving process even after hours of stories. I didn’t realise how much he had been listening until I attended the service. He took the time to understand who my father was and put in little things we didn’t know about to make us smile, things that my dad would have loved.
On the day, his staff were gentle and unobtrusive. They had so much to do with COVID restrictions, but they even did this kindly. Scott and his team were wonderful. They made a truly horrific time a lot easier through their compassion and dedication.
Thank you Sarah
My father-in-law passed away on Anzac Day and from the time I contacted Scott, to the time we said our final goodbyes at the funeral, he was able to gently take control and guide us through the process with care and compassion. It’s at times like this that families need gentleness and understanding, and Scott and his team certainly gave us that. Thank you very much Scott for helping us through this difficult time, made even more challenging with the Corona restrictions.
Hi Scott, I know life will be hectic at the moment given all the things that are going on in our world and negotiating around those constraints. I wanted to thank you again for everything – our friends and family have been constantly telling us what a wonderful occasion it was and how well you and your team conducted the day. Regards Deb
Scott was recently assigned funeral director for my beautiful brothers funeral but he became so much more than that to each and every person who came together during this time.Warren was only 58. Words cannot do this man justice - he not only managed this process so professionally but he became our friend, a friend who helped and supported us. Thank you - Kay
I found Scott helped our family wonderfully throughout this difficult time having meeting before was great as he chose to get to know my dad so he could portray him very well. Dads send off was exactly what he would have wanted thanks to you. It was beautiful he would have been sitting up somewhere proud as punch so thank you again from all of the family. Thank you Melody.
On behalf of the family I would like to sincerely thank you for presiding over Dads Service on Wednesday, we have all commented that you made a huge difference and that the comments you made were both sensitive and certainly hit the mark. You achieved an understanding of Dad in a very short time and the sense of humour and honesty you demonstrated at our Sunday meeting was greatly appreciated. Thank you for making our tough week both memorable and worthy of Dad and everyone who attended.
Kindest Regards Brian and Graham Harcourt.
I write with heartfelt thanks regarding your work on Warren’s funeral. You were, quite simply, amazing. To me, Funeral Directors create a picture of four men in top hats, creaking doors and sobriety - you were, thankfully, far from that. We really didn’t want a traditional funeral, or funeral company, and you truly offered a delightful alternative. With deep gratitude and kind regards, Jez.